​​TECLIS INSTRUMENTS, operating under the commercial name TECLIS Scientific, is a French company specializing in scientific instruments and services for the characterization of surfaces, interfaces, emulsions and foams.

Registered office:

22 chemin des Prés Secs
69380 Civrieux-d’Azergues
France

TECLIS INSTRUMENTS is registered with the Lyon Trade and Companies Register under number 841 321 342.

For the purposes of applicable data protection legislation, including Regulation (EU) 2016/679 (“GDPR”), TECLIS INSTRUMENTS acts as the data controller for the personal data described in this Privacy Policy.

For any privacy-related request, you may contact:

contact@teclis-scientific.com

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2. Scope of This Policy

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This Privacy Policy explains how TECLIS collects, uses, stores and protects personal data relating to:

• visitors to www.teclis-scientific.com;

• customers and potential customers;

• distributors and business partners;

• persons requesting product information, brochures, quotations or technical support;

• newsletter subscribers, where applicable;

• persons communicating with TECLIS by email, telephone, contact form, trade show or other professional channels.

 

3. Personal Data We May Collect

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Depending on your interaction with TECLIS, we may collect:

Identification and professional information

• name;

• company or organization;

• position or professional function;

• country.

Contact information

• professional email address;

• telephone number;

• postal address where relevant.

Enquiry and commercial information

• information submitted through our contact forms;

• products or services in which you are interested;

• quotations and commercial correspondence;

• customer or prospect history;

• information necessary to provide technical or application support.

Website and technical information

Depending on your cookie preferences and the technologies used on the Website, we may collect technical information such as:

• IP address;

• browser and device information;

• pages visited;

• date and time of access;

• referring page;

• navigation and usage information.

TECLIS applies the principle of data minimization and seeks to collect only the information reasonably necessary for the relevant purpose.

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4. Why We Process Personal Data

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TECLIS processes personal data for the following purposes and legal bases.

Responding to enquiries, quotation requests and project discussions

We use your information to respond to requests for:

• product information;

• brochures;

• quotations;

• technical information;

• application advice;

• project discussions;

• demonstrations;

• distributor contacts.

Legal basis: taking steps at your request prior to entering into a contract and, where appropriate, TECLIS’ legitimate interest in responding to professional enquiries.

Managing customer relationships and contracts

We process information necessary to:

• prepare and manage orders;

• supply products and services;

• provide installation, training and technical support;

• manage customer relationships;

• administer contractual and after-sales obligations.

Legal basis: performance of a contract and compliance with legal obligations.

Business-to-business communications

Where permitted by applicable law, TECLIS may use professional contact information to communicate with customers and professional prospects about products, services, applications or events relevant to their professional activities.

Legal basis: TECLIS’ legitimate interest in developing and maintaining professional business relationships, where permitted by law.

Recipients may object to these communications at any time, free of charge.

Where consent is legally required, TECLIS will request consent before sending marketing communications.

Newsletter or marketing subscriptions

Where a person expressly subscribes to a newsletter or other marketing communication requiring consent, TECLIS processes the relevant contact information on the basis of that consent.

Consent may be withdrawn at any time.

Website operation, security and improvement

TECLIS may process technical information to:

• operate and secure the Website;

• prevent misuse or unauthorized access;

• diagnose technical problems;

• measure Website performance;

• understand how visitors use the Website;

• improve Website content and usability.

The applicable legal basis depends on the relevant technology and purpose and may include TECLIS’ legitimate interests or user consent where consent is legally required.

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5. Contact Form

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When you submit a contact form on the Website, TECLIS may collect:

• company name;

• name;

• email address;

• telephone number, if provided;

• your message;

• confirmation that you have been provided with the applicable privacy information.

Mandatory fields are identified on the form.

The information is used primarily to respond to your enquiry and manage any subsequent professional or commercial relationship.

Submitting a contact request does not, by itself, constitute consent to receive unrelated marketing communications where consent would otherwise be required by law.